 top |
Your source for
off-hours Information Technology consulting services. |
|
|
/* CENTRAL TABLE */
|
|
 |
|
|
|
|
Home | Services | DMDRS | Our Team | Company History
| Contact Us |
|
© 2006
All Rights Reserved |
 |
|
|
DMDRS Maintenance Service
Includes:
Initial Documentation:
|
We document your database architecture. This enables us and Oracle to
provide a faster response and take better decisions in the event of an
incident. |
|
cell
|
Pay
by Credit Card
We rely on Pay Pal for payment of our services by Credit Card.
|
|
Monitoring:
|
- High CPU utilization.
- High I/O utilization.
- High memory utilization.
- High disk space utilization.
- Backups - whenever customer’s
third party tool allows it.
- Tablespace free space and
fragmentation levels.
- Objects fragmentation levels.
- Database locks.
- High flashback area space utilization.
- Archive log destination space.
- High redo generation.
- Oracle alert errors.
- Undo segments utilization.
- Potential security threads to the
database. |
- High number of connections to the
database.
- Hanging database connections.
- Processes waiting long in the database.
- Broken job queues.
- Maximum number of extents for tables.
and indexes.
- Highly fragmented objects.
- Listener health.
- Database health.
- RAC cluster and services health.
- Buffer cache utilization.
- Log buffer cache utilization.
- Shared pool fragmentation.
- Latch contention
|
|
|
Resellers interested in selling our services to your customers?
Call us at (530)267-9342 and we will explain how this can
be a profitable solution for you. |
|
Diagnostics:
|
After an incident we quickly proceed to create a diagnotic of the situation, inform you of the severity of the
issue and provide you with the differents alternatives. |
|
|
Resolution
|
We provide resolution at no additional cost for most of the basics and trivial operations, however anything no
covered by the service, alhtough we do the diagnostic and propose the alternatives solution, we will charge the regular
off-hours remote consulting rate if you want us to implement it. |
|
|
Reporting:
|
On a monthly basis we will provide you with a report of the incidents we had, what was done,
what was our uptime for the month, our recommendations and some capacity planing metrics. |
|
back |
|
DMDRS Basic Maintenance's Cost:
Non-Clustered Databases:
|
Initial (one time only) setup fee ------------ $520 per database
Single Database ----------------------------- $900 per month
Additional databases ------------------------ $450 per month per DB. |
|
|
Clustered ( OPS/RAC ) Databases:
|
Initial (one time only) setup fee ------------ $520 per instance
First 2
instances ----------------------------- $1,000 per month
Additional instances ------------------------- $500 per month per Instance. |
|
|
DMDRS Reactive Support:
|
Reactive support is a remote per incident per hour, per DBA support service, it covers everything that is
related to the DB and is not covered under the DMDRS maintenance
service.
Some examples:
DB Upgrades and downgrades
Patches
application
Data structure changes
We are proud to offer a flexible
reactive support service level agreement (SLA) that allows you to scale
up as your business needs increase and allows you to pick the most
convenient to your budget. When you sign up for your DMDRS contract you
elect the service level agreement that is most convenient for you, you
can always upgrade your SLA at anytime.
|
|
back |
|
Service Level Agreements (SLA)
|
TYPE |
RESPONCE TIME IN HOURS |
PER HOUR PER DBA |
|
Silver |
8 |
$ 98 |
|
Gold |
4 |
$ 137 |
|
Platinum |
2 |
$ 165 |
|
The Service Level agreement guarantees that DB Analyst will respond to your issue and
start working on it during that number of hours. It does not indicate
that the problem will be solved on that number of hours; problem
resolution time will depend of the magnitude of the issue. Response
time may be sooner depending on workload and DB analyst availability.
|
|
back |
WHO WOULD BENEFIT FROM OUR SERVICES?
|
Large conglomerates as well as smaller shops can benefit from leaving the
health and welfare of their company's data in the hands of
well-seasoned, diligent administrators whose sole purpose is to allow
them to have peace of mind. Oracle and Oracle products are
specialized and elaborate. We know the ins and outs of versions 5.x,
6.x, 7.x, 8.x, 9.x and 10.x. We have extensive experience fixing
broken and sick databases. We offer the kinds of reports that will
give you as managers the ability to answer questions about capacity
planning and the health of your databases. Our proactive attention to
every detail of your data relieves you and your staff of the tedium
and indecision about your database's needs.
An onsite database administrator (DBA) can be key to your business's success by
providing regular maintenance and managing new project requirements.
Unfortunately, 90 percent of this job is reactive, rather than
proactive. Deliver calculated plans to keep your database
efficient are often impossible for the onsite DBA, who is often
bombarded with day-to-day demands and just doesn’t have the time,
experience or capabilities that our DMDRS contract offers.
For small companies with no DBA or just a junior DBA, DMDRS represents peace of
mind. With DMDRS, you can rest assured that your database is in the
good hands of an expert team of DBAs. |
back
|
HOW DOES IT WORK?
|
We do an
initial assessment of your environment and provide recommendations on
optimization and preventative maintenance. With your authorization,
we then install in your database server our suite of monitoring
scripts. Our suite of scripts generates reports that are sent to us
through your enterprise mail (SMTP) server. Our automatic diagnostic
interpreter receives and processes these report and alert our staff
members if immediate attention is needed. These reports are manually
reviewed on a daily basis to proactively monitor cumulative issues.
We monitor
diagnostics and recommend corrective action (if necessary). Our
recommendations are based on many years of fielding day-to-day
database procedures. We provide our exemplary service 24 hours a day,
seven days a week, 365 days a year.
DMDRS was
created so that we could use our core competency to add value
to your organization without your having to hire additional
employees. We have decades of years of experience with Oracle; we
have direct contacts at Oracle that help us keep with the latest technology; we are
more than one individual with some background in database
administration; we are several highly trained individuals working
for you and with you on your database needs.
Charging per
hour fees for DMDRS reactive support allows us to provide you with a
tremendous benefit at a reasonable cost since you do not pay for it if
you do not use it. You may consider us your 24 x 7 x 365 standby DBA. |
back
|
WHAT ARE THE REQUIREMENTS TO USE THIS SERVICES?
|
The service is available for Oracle Databases (any version) installed on Linux,
UNIX or Windows. Our services will expand to other databases,
including MySQL, Sybase and SQLServer and Postgress.
You must
have SMTP (simple mail transfer protocol) services enabled to send
messages to the internet and make it available to us. We can help
you install this service, if necessary, as part of the DMDRS
reactive support.
We need you
to provide us remote access (SSH) to the database servers and your
signed authorization allowing us to remotely monitor and access your
database via modem or internet.
You need to
sign our three or six-month's contract. However, the contract may be
terminated by either party after 30 days written notice is given to
the other party.
Payments are
due month-by-month in advance, the first month and the setup fee is
due at the time of signing the contract. Setup fee is not
reimbursable.
If a
customer does not renew the contract in a period of 30 days after
the expiration of the last contract and the customer decides he
wants to renew after 30 or more days of interrupted service, the
initial set up fee will be again charged as applicable to the type
and number of databases.
After 60
days of default payments the service will be terminated
automatically.
|
|
We aim to satisfy
our customers providing then with years of experience in different
types of industries. We act in good will, and we do what we consider
our best judgment to benefit you. However, incidents happen, and while
it is our work to do our best effort to avoid them, we are not liable
for any data lost and monetary consequences that you may suffer as a result of natural forcers or
human error from either part |
back
|
|
Home | Services | DMDRS | Our Team | Company History
| Contact Us |
|
|
|
|
|
© 2006
All Rights Reserved |
|
|
|
|
|